Returns & Exchanges

We want you to love what you buy at CAUGHLEY. Therefore we do free returns. 

We are happy for you to return your item if it was bought at full price, is in original condition with tags, and you contact us within 4 days of receiving it. Give us a call 04 3844990 or email us and we will email you a return label. Please print the label, attach it to the parcel and call 0800 800 841 for the nearest NZ Courier branch for collection.

If you want to exchange something for a different size or different product, please contact us within 4 days of receiving your order and we will do the best we can to replace it with what you would prefer. We can then email you a return label for the one you have. 

If you have had your order for more than 4 days regrettably we cannot do a return, refund or exchange.