Returns & Exchanges

ONLINE

  • Happy to exchange or provide you with a refund or store credit if the product doesn't fit properly.
  • If this is the case please contact us within 24 hours of receiving your order at hello@caughley.nz
  • We will process the refund, store credit or exchange once we have received the item back in store in perfect brand new/unworn condition with tags attached. 

IN-STORE

  • We do not issue refunds for change of mind.
  • If you do change your mind, we can offer a store credit or exchange.
  • Refunds will only be processed if the product is faulty or damaged. 

We want you to love what you buy at CAUGHLEY, and for you to get lot's of wear out of your beautiful pieces. That is why we do offer exchanges, credits and refunds if you are unhappy with your product.* x  

*NONE OF THIS IS APPLICABLE TO SALE ITEMS. ALL SALE ITEMS ARE FOR FINAL SALE ONLY.