Shipping & Returns

Domestic Shipping within NZ

  • All orders come with full tracking 
  • All orders require a signature on delivery 
  • All shipping is free
  • Sale items are non-refundable 
  • Full priced items can be returned for a full refund if;
    • You return it to us within 20 days with tags on.
    • Return shipping is at your cost. 
    • Please send it back to us - CAUGHLEY, 57 Ghuznee St, Te Aro, Wellington. 
    • We will process the refund back onto the same card that was used once we receive the product in store. 
    • Please allow 3 days for the refund to come through. 

Local Pick-Up for Wellington Customers Only

Any orders placed inside Wellington have the option of an in store pick up. Simply choose the 'Pick Up' shipping method at checkout.

Please wait for a second confirmation email from our staff to let you know your order is ready to be collected

 

International Shipping

Our global shipping service can take up to 14 days, dependant on the destination. 

Please by aware that every country has different customs laws and your package may incur additional charges while in transit.*

*CAUGHLEY is not responsible for any charges incurred once the package has left our store

 

Please note that sale or discounted items cannot be exchanged or returned for a refund/store credit. These are for FINAL sale.