Clothing Size Guide

Jeans Size Guide

Unsure of your size?

Please feel free to get in touch with us via email or phone here if you need any assistance with size and fit advice for any products.

We want you to love what you buy at CAUGHLEY. Therefore we do free returns. 

We are happy for you to return your item if it was bought at full price, is in original condition with tags, and we receive it back at the store within 4 days. Each full price bought item comes with a return slip, that can be stuck on the outside of the bag in which you received it in. Then call your closest NZ courier for collection.

If you want to exchange something for a different size or different product, please contact us within 4 days of receiving your order and we will do the best we can to replace it with what you would prefer.

If you have had your order for more than 4 days regrettably we cannot do a return, refund or exchange. 

Shipping

We believe in giving you the best possible experience on our online. So all shipping within NZ is FREE on all orders over $99NZD.

• Orders placed before 3pm will be dispatched on that day
• Orders placed after 3pm will be dispatched on the next business day
• Urban Areas - overnight service
• Rural Areas - may take up to 2 - 3 days for delivery
• All orders placed after 3pm on Fridays, on the weekend or a Public Holiday will be dispatched on the following Monday morning.

If you require your order urgently please get in touch and we will do our best to get it to you on time.

Click-to-Collect

Any orders placed within Wellington have the option of pick-up in store. Simply select 'Click to Collect' at the check out.

You will receive a second order confirmation from our staff when your order is ready for pick up. Please note that you will have 5 business days to collect your purchase, unless otherwise arranged.

Tracking

You will be emailed the tracking link once your order has been fulfilled in store. 

International

Please contact us hello@caughley.nz if you would like to buy something and have it sent to you overseas. We will then quote you the price.

Please note there are no free returns with International packages. You will have to return at your own cost. 

International packages will be sent by express courier or ePost. The cost will depend on the size, weight and location you are in.  International courier is super fast with a transit ranging from 1- 2 days to Australia to around 7 – 8 days for distant locations however the cost is higher for the increased service level.

ePost is a cost effective way to send lightweight items but has a slower transit time at 5 – 10 days tracked into Aus, 7 – 14 days elsewhere. 

CAUGHLEY was founded on a love of helping customers feel their best in what they wear. So please get in touch with us. Either email us at hello@caughley.nz, call +64 4 384 4990, use the chat icon at the bottom right of your screen, or fill out the contact form below. 

We can assist you with:

- Size and fit advice
- Style advice
- Personal shopping for an event 
- Putting together a wardrobe
- Detailed product information
- Delivery questions
- Exchange and return queries
- Placing orders